Assigning a project manager to every project to ensure each phase of implementation is successful
Converting customer network data into a 3-GIS data model
Conducting utilization workshops and user acceptance testing to make sure the customer is satisfied with the product and data
To help users take full advantage of 3-GIS in their unique operations, we offer self-paced online training courses as well as custom training and guided walk-throughs of features and tools via In-App Help.
In addition to the comprehensive suite of training courses free to current 3-GIS users, our Online Training Portal includes the 3-GIS Telecommunity, an online community where users can share ideas, discuss workflows, and find answers to common questions.
Custom training options include classroom instruction that can be hosted on a video call, in an Instructor-led Training (ILT) session, at a 3-GIS facility, or on-site at your organization.
In-App Help, available through the application, offers additional instructional walk-throughs for a growing list of features and tools across the 3-GIS application.
Customers utilizing our online ticketing system can create a ticket detailing any questions or issues they are facing and will receive a detailed response that can include photos, videos, and step-by-step instructions.
We have live support available from 7:00am - 7:00pm CT ready to assist with any problems or obstacles. Customers have a staff advocate who ensures each of their specific concerns are addressed in a timely manner.
Customers who desire a self-service solution have around the clock access to our extensive online knowledge base.