3-GIS support and training resources

Get the technical guidance, product training, and self-service resources your team needs to work confidently in 3-GIS.

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Support at a glance

3-GIS support and training give customers access to technical assistance, product education, and self-service information for working confidently across 3-GIS solutions. Customers can connect with support, submit online requests, complete 24/7 training through the 3-GIS Learning Management System (LMS), and search the knowledge base for answers outside standard support hours.

Support for every stage of your 3-GIS experience

From technical questions and product training to self-service answers, 3-GIS support and training resources give you multiple ways to stay informed, confident, and productive across 3-GIS solutions.
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Technical support

Get detailed guidance

3-GIS support gives customers a direct path to technical guidance when questions, issues, or workflow challenges come up. Customers can submit online support requests, access self-service support content, and connect with the 3-GIS support team Monday through Friday from 8:00 AM to 5:00 PM CT.

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Support paths

Get answers with the right context

Use the support path that best fits the question, issue, or information your team needs.
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Submit a ticket 

Use the 3-GIS online support portal to submit technical questions and report issues. 

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Connect Your Critical Systems

Use the 3-GIS knowledge base to find product support articles and workflow guidance. 

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Contact the team

Have general questions about 3-GIS software, support resources, or where to go next? Contact the 3-GIS team for guidance.

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Product training

Build product knowledge

3-GIS training gives customers structured ways to build product knowledge, strengthen user confidence, and reinforce the workflows their teams rely on. Customers can access self-paced courses through the 3-GIS Learning Management System (LMS), a 24/7 online training platform, or work with the 3-GIS team to explore customized training options.

Access online courses
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The 3-GIS Learning Management System gives customers access to online courses anytime, making it easier for users to revisit product concepts, continue learning after implementation, and build confidence at their own pace.

Training options

Training that fits your team

Use 3-GIS training resources to build knowledge through online courses, guided sessions, or tailored instruction.
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24/7 online training 

Use the 3-GIS LMS to access self-paced online courses anytime and revisit product concepts when your team needs them.

Access the LMS
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Instructor-led training

Work with experienced 3-GIS trainers through guided sessions that walk users through product concepts, workflows, and role-based learning needs.

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Tailored instruction

Align training to your team’s workflows, responsibilities, implementation goals, or system configuration for a more focused learning experience.

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Self-service resources

Find answers anytime

3-GIS knowledge base resources give customers access to product support articles, workflow guidance, and self-service documentation outside live support channels. Customers can use the appropriate knowledge base for their 3-GIS solutions to answer common questions, reinforce training, and return to trusted information as workflows, users, and product knowledge evolve.

Telecom knowledge base
Utilities knowledge base

Knowledge base resources are available anytime, giving users and administrators a reliable place to review product information, troubleshoot common questions, and continue building confidence across 3-GIS solutions.

Knowledge base

Keep answers within reach

Use the corresponding 3-GIS knowledge base to find self-service information before, during, and after support interactions.
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Telecom knowledge base

Find support content, workflow guidance, and product information for 3-GIS telecom solutions.

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Utilities knowledge base

Access support documentation and product information for 3-GIS utility solutions through the utilities knowledge base.

Search utilities
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Submit a ticket

Need help beyond self-service resources? Submit a support request with details, screenshots, videos, or workflow context for review.

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3-GIS support and training FAQs

Have a question?

Connect with us

For technical questions, training needs, or general guidance, connect with us to find the support path that fits your team. 

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