Assigning a project manager to every project to ensure each phase of implementation is successful
Converting customer network data into a 3-GIS data model
Conducting utilization workshops and user acceptance testing to make sure the customer is satisfied with the product and data
To help users take full advantage of 3-GIS in their unique operations, we offer self-paced online training courses as well as custom training. Custom training options include classroom instruction that can be hosted on a video call, at a 3-GIS facility, or on-site at your organization.
Our quick start online training courses consist of a variety of training videos that are free to current 3-GIS customers. The courses are focused on four main areas:
Customers utilizing our online ticketing system can create a ticket detailing any questions or issues they are facing and will receive a detailed response that can include photos, videos, and step-by-step instructions.
We have live support available from 7:00am - 7:00pm CT ready to assist with any problems or obstacles. Customers have a staff advocate who ensures each of their specific concerns are addressed in a timely manner.
Customers who desire a self-service solution have around the clock access to our extensive online knowledge base.