Support

Our customer success team is dedicated to ensuring our customers are fully supported and satisfied by providing the highest level of support from implementation to daily-use of our solutions. To enable our customers to quickly take advantage of the full power of 3-GIS, we have developed a three-step implementation process, a comprehensive training program, an experienced team of solution engineers, and a thorough knowledge base.

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On-boarding

Get started with 3-GIS in three quick steps:

Assigning a project manager to every project to ensure each phase of implementation is successful

Converting customer network data into a 3-GIS data model

Conducting utilization workshops and user acceptance testing to make sure the customer is satisfied with the product and data

Training

To help users take full advantage of 3-GIS in their unique operations, we offer self-paced online training courses as well as custom training. Custom training options include classroom instruction that can be hosted on a video call, at a 3-GIS facility, or on-site at your organization.

Our quick start online training courses consist of a variety of training videos that are free to current 3-GIS customers. The courses are focused on four main areas:

  • User experience
  • Basic editing
  • Connection manager
  • Telecom tools
Request a quick start login
Training

Technical support

Our customer support team keeps our customers up-to-date with software updates and new releases. Our solution engineers are eager to resolve any questions or issues you may encounter. Customers can select options:

Online support

Customers utilizing our online ticketing system can create a ticket detailing any questions or issues they are facing and will receive a detailed response that can include photos, videos, and step-by-step instructions.

Live support

We have live support available from 7:00am - 7:00pm CT ready to assist with any problems or obstacles. Customers have a staff advocate who ensures each of their specific concerns are addressed in a timely manner.

Self-service knowledge base

Customers who desire a self-service solution have around the clock access to our extensive online knowledge base.

Contact us

+1.256.274.9548

training@3-gis.com