Network operations & maintenance

Operate with better network context

Once a telecom network is live, every repair, expansion, outage response, and field update changes the operational picture. 3-GIS solutions connect asset, connectivity, capacity, and field data so teams can respond faster, reduce manual research, and make better use of existing infrastructure.

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Network operations at a glance

After buildout, network data has to stay useful for daily decisions, not just historical documentation. 3-GIS solutions give telecom teams a reliable operational view of assets, connectivity, capacity, and service-impacting changes so they can troubleshoot issues, plan maintenance, and keep network activity grounded in accurate records.

Supporting connected workflows

Keep operations tied to the network record

Operations teams miss the big picture when relying on disconnected systems and tribal knowledge. 3-GIS connects maintenance, outages, repairs, field activity, and network changes back to the system of record so teams can understand what is affected, where the issue is, and what changed recently.

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Network visibility

View assets, routes, equipment, structures, service areas, and network details in geographic and operational context.

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Connectivity context

Understand how assets connect, which paths are involved, and what downstream services, areas, or customers may be affected.

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Service impact

Identify outage areas, affected assets, and potential service impact using connected network records instead of disconnected maps, tickets, or field notes.

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Maintenance support

Equip teams with the asset, location, and connectivity details they need to inspect, repair, replace, and document network infrastructure with greater accuracy.

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Capacity insight

Give teams clearer visibility into available capacity, connected assets, and network constraints as they evaluate service opportunities, maintenance needs, and future expansion.

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Field updates

Keep repairs, replacements, inspections, troubleshooting notes, and maintenance activity connected to the network record.

Why 3-GIS

Move from reactive to informed

When operations teams cannot trust network records, every issue takes longer to understand. 3-GIS moves telecom organizations from scattered records and manual verification toward more data-driven network operations.

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System-of-record alignment

Keep maintenance, repairs, outages, and network changes connected to authoritative asset and connectivity data.

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Operational interoperability

Connect network records with active monitoring tools, OSS/BSS platforms, CRMs, field operations, and other systems that support daily operations.

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OpEx control

Reduce time spent chasing down asset details, confirming network conditions, sending crews to verify information, and resolving delays caused by incomplete or outdated records.

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Service reliability

Give teams better visibility, accelerate restoration decisions, protect customer experience, and improve use of existing infrastructure.

Who this is for

Built for live network operations

Network operations and maintenance involve many teams working from different systems, priorities, and views of the network. 3-GIS gives each group a clearer, more trusted operational record.

Stakeholders
Network operations center
Network engineers
Field crews
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Network stakeholders

Give stakeholders better insight into reliability, service delivery, customer impact, infrastructure performance, and the value of existing network assets.

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NOC teams

Enable teams to assess outage location, affected paths, service areas, recent changes, and network impact without searching across disconnected records.

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Network engineers

Provide OSP engineering teams with better visibility into connectivity, capacity, maintenance history, field updates, and data accuracy.

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Field and maintenance crews

Give field teams access to asset details, network context, repair history, outage information, and update workflows while work is happening.

Connected telecom solutions

Powering network operations

Explore how 3-GIS connects network records, field work, visualization, governance, and operational systems.

3-GIS | Web

Core network management platform 

 3-GIS | Web is the primary environment for managing telecom assets, connectivity, operations, work activity, reports, and network intelligence across the lifecycle.

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Advanced network visualization

3-GIS | Diagramming extends 3-GIS | Web beyond the platform with exports providing the clarity needed to understand the relationships between connected network assets.

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3-GIS | Mobile

Field access and updates

3-GIS | Mobile provides field teams access to network records, asset details, reports, redlines, and troubleshooting context where maintenance work happens.

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3-GIS | Admin

Configuration and governance

3-GIS | Admin gives organizations control over user access, permissions, tools, data visibility, QA/QC rules, reports, and system behavior across operational workflows.

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3-GIS | Web

Enterprise APIs

Enterprise system connection

3-GIS | Web Enterprise APIs connect network records with surrounding operational systems, including active monitoring, OSS/BSS platforms, construction management, and other enterprise workflows.

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Customer success story

Before the trouble ticket

See how Windstream Wholesale connects remote fiber monitoring with geospatial network intelligence to detect faults earlier, locate affected assets, and coordinate response before customer-reported issues drive the process.

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Network operations & maintenance FAQS

Related resources

Keep exploring

Explore resources on network operations, fiber maintenance, outage response, field workflows, interoperability, and telecom network management.
View resources
What's new in 3-GIS | Web: Lio 1 release overview Image
Telecom | Webinar What's new in 3-GIS | Web: Lio 1 release overview The Lio 1 release of 3-GIS | Web introduces updates designed to make everyday tasks clearer, more intuitive, and easier to navigate, from the interface and map tools to connectivity workflows, signal tracing, and field inspection activity. Join the 3-GIS product team for a walkthrough.
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How Waterloo Fiber redefined speed and accuracy in fiber activation Image
Telecom | Webinar How Waterloo Fiber redefined speed and accuracy in fiber activation In fiber activation, speed only matters if the data behind each step is accurate. In this webinar, Waterloo Fiber joins Camvio and 3-GIS to discuss how they moved away from disconnected handoffs, manual updates, and serviceability guesswork to create a more connected activation workflow.
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What is the Telecom Domain Network? A look at Esri's newest framework Image
Telecom | Webinar What is the Telecom Domain Network? A look at Esri's newest framework Esri’s Telecom Domain Network (TDN) introduces a new framework for modeling communication networks within the ArcGIS Utility Network. This short session provides a clear, practical overview of the TDN, how it relates to the Utility Network, and how organizations can prepare while continuing to move forward with network modernization.
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Let's connect

Operate from trusted data

If outage response, maintenance workflows, field updates, or operational systems are disconnected from the network record, connect with us to discuss how your teams can operate with better context. 

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