Technical support


Our solution engineers are ready to quickly resolve any questions or issues you may have.  Our customer support team also keeps customers up to date with software updates and releases. Customers can select options for:

  • Online support
  • Live support
  • Self-service knowledge base

Create an online ticket detailing any questions or issues you have, and you will get a detailed response that can include photos, videos, and step by step instructions. We have live support available from 7:00am - 7:00pm CST. Customers have a staff advocate to make sure their specific concerns are addressed. 3-GIS customers who want a self-service resolution have around the clock access to the knowledge base.

Submit ticket

Access the knowledge base

Take a product tour


3-1 Product tour Draco

Request a demo

Schedule a live demo and learn about how 3-GIS network solutions can help your business