Telecom | Project spotlight

Out with the old, in with the transformative

Faced with the need to expand their fiber network by 3,500 miles within six years, the largest government-owned provider of electricity for large industrial customers, federal facilities, and local power companies in the United States released an RFP to find a new system that would allow the efficient management and operation of their large-scale fiber network consisting of optical ground wire (OPGW) running across transmission lines.

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Electricity Powerhouse Logo

Company: Major U.S. utility

Industry: Electric

Location: United States

Products used: 3-GIS | Web; 3-GIS | Mobile; 3-GIS | Admin

Key challenge: Expanding 3,500 miles of fiber with legacy tools 

Key outcome: 10,384 records migrated and 200 users deployed 

Requirements

The utility managed their extensive fiber network within a legacy, thick-client system that hindered their ability to provide end-to-end support for their network. To fulfill their operational requirements and facilitate widespread user adoption, they sought a robust and advanced fiber network management system accompanied by a comprehensive set of services including data migration, implementation, training, and system integrations.
Software capabilities

  • GIS mapping

  • Troubleshooting reports

  • Create & maintain splice details

  • Planning tools

  • Fiber utilization reports

  • Hardware detail

  • Mobile field tools
Customer insight

  • View assets per customer or contract

  • Select map or text view

  • Customer contact information

  • Configurable fields

Software capabilities

  • Esri (ArcGIS)

  • CAD

  • CRM

The decision and implementation

The utility selected 3-GIS to replace their legacy network management system. The initial rollout included 100 Web users and 100 Mobile users. 3-GIS implemented an on-premises solution with three distinct servers dedicated to development, production, and failover; designed to comply with compliance, security, and redundancy requirements.

In the first phase, 10,384 records were migrated to the 3-GIS data model, including splices, fiber panels, fiber cables, leased fibers, structure polygons, and more. This phase encompassed multiple stages, beginning with a data model workshop involving a comprehensive assessment of data sources and field mapping and ending with an internal quality control process with validation checks.

To further expedite the new system transition and to facilitate adoption, 3-GIS provided extensive, instructor-led training onsite for 100 users over 5 days for Web, Mobile, and Admin; a thorough knowledge base with system specifications and end-user documentation; and comprehensive online training modules accessible to users 24/7.

 

Result

3-GIS software is now used to manage the complexities of the utility’s fiber network, as well as enhance their network operations. 3-GIS brought automation to their planning process,
facilitated troubleshooting and emergency restoration, provided impact analyses, identified capacity constraints, and offered a variety of support services including contract management.

Ready to expand?

Scale fiber operations with clarity

Move beyond legacy tools with a network management environment built for fiber expansion, cleaner data migration, and stronger field-to-office coordination. 

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