Telecom | Customer spotlight
Modernizing network management for enhanced
reliability
Tbaytel, a municipally owned telecommunications company, is the largest independently owned telecommunications provider in Canada. Operating in Thunder Bay, Ontario since 1902, Tbaytel is committed to delivering reliable telecommunications services to their community and surrounding areas.

Company: Tbaytel
Industry: Telecom
Location: Ontario, Canada
Products used: 3-GIS | Web
Key challenge: Migrating from ENE and CAD-based workflows
Key outcome: Streamlined data entry, stronger stability, and better utilization planning
Challenge
While they had completed most of their copper to fiber conversion, a lack of integrated workflows meant redundant data entry and limited visibility across their expanding network. Managing a complex fiber network with outdated tools presented substantial obstacles for Tbaytel.
Problem
Tbaytel’s disconnected systems and aging infrastructure presented numerous operational challenges. Using Ericsson Network Engineer (ENE) in a very limited capacity—primarily to post as-built information—while separately managing their network through CAD systems created a fragmented approach that resulted in reduced operational stability and extended downtimes that impacted important projects.
Solution
Tbaytel implemented 3-GIS | Web, 3-GIS | Admin, and 3-GIS | Mobile for their on-premises deployment. The most critical deliverable though: the data migration from ENE to 3-GIS. This transition provides Tbaytel with comprehensive network visibility and enables better management of their fiber infrastructure.
By implementing 3-GIS | Network Solutions, Tbaytel is positioned to:
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Maximize network investment returns through enhanced visibility
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Reduce operational risks by transitioning from end-of-life tools
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Streamline workflows and eliminate double data entry
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Improve system stability and reliability for critical projects
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Support network capacity planning and utilization management
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Establish a foundation for future integration opportunities
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Support their ongoing GIS transformation with configurable solutions
This transition provides Tbaytel with the stability and modern infrastructure needed to support their copper-to-fiber conversion while enabling more efficient network operations across their coverage map.





