Telecom | Customer spotlight

Establishing a digital twin for a national network

A leading North American network operator, overseeing thousands of miles of fiber connecting communities, businesses, and carrier partners, was preparing for a major merger. That transition brought new demands for speed, scale, and visibility across the organization. To move forward, the company needed a more accurate and accessible way to understand its network and how teams planned, built, and operated it.

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National Network Operator logo

Company: National Network Operator

Industry: Telecom

Location: North America

Products used: 3-GIS | Web

Key challenge: Scaling network visibility after a major merger 

Key outcome: Digital twin and unified system of record in 4 months 

Challenge

For years, the company relied on GE Smallworld as its enterprise GIS platform. As the network
expanded and asset complexity grew into the millions, the system became harder to maintain and slower to adapt. Desktop-based workflows and limited integration options made it difficult to support consolidation across multiple operating regions.


A prior modernization effort had stalled, prompting the team to look for a partner who could provide not just a strong platform, but the strategic expertise and execution required to succeed. The goal was clear. Migrate decades of highly complex network data into a modern, cloud-based system of record quickly, securely, and with minimal disruption to daily operations.

 

Problem

Managing data across multiple operating regions meant every project relied on manual coordination. Small inconsistencies added up, creating rework, delays, and risk across planning, permitting, and customer activation. Handoffs between planning, design, construction, and operations were harder than they needed to be, slowing decision-making and time to service.


Previous modernization efforts led the team to look for a partner who could move fast to stay
aligned with integration plans.
We knew this migration project was highly complex and expected roadblocks along the way. The 3-GIS team has been a stellar partner, not just as software experts, but as people who understand our business and help us solve real problems. They’ve been an incredible group every step of the way.
Senior Project Manager
National Network Operator

Solution

The company chose 3-GIS for its experience migrating complex telecom networks and its ability to deliver on a compressed timeline. Together, the teams built a structured, phased approach to transition off GE Smallworld and establish a cloud-based digital twin serving as the operator’s unified system of record.


The migration, spanning thousands of network assets and records, remains on schedule for completion within four months. The implementation is designed to:

  • Reduce rework by improving data consistency across teams

  • Speed up customer connections by improving visibility from plan through operations

  • Support cleaner handoffs between planning, design, build, and operations

  • Establish a single, trusted source of network truth

 

Why they chose 3-GIS

  • Telco migration experience
  • Rapid implementation
  • Esri-compatible architecture
  • Strong data integrity
  • Scalable GIS foundation

Ready to get started?

Build from one network view

Bring network data, teams, and decisions into a connected environment built for greater visibility and long-term operational growth. 

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