Effective date: January 29 2026.
1. Introduction
3-GIS Mobile Komodo (“the App”, “we”, “us”, or “our”) is a mobile mapping application designed for use by commercial telecommunications organizations to view, edit, and manage geospatial network data in the field.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the App.
2. Scope of This policy
This policy applies to:
- Authorized users of 3-GIS Mobile Komodo
- Data collected through the mobile application
- Data processed on behalf of telecom organizations (enterprise customers)
The App is not intended for personal consumer use and is provided as part of an enterprise solution.
3. Information We Collect
3.1 Information You Provide
We may collect:
- User account information (e.g., username, role, organization)
- Authentication credentials (via enterprise identity providers)
- User-entered data (notes, asset updates, inspections, edits)
We do not collect personal contact details unless explicitly configured by the customer organization.
3.2 Location Information
The App may collect precise location data (GPS) to:
- Display your position on the map
- Enable navigation and asset proximity features
- Support field data collection and validation
Location data is collected only while the app is in use and only for authorized users.
3.3 Device & Technical Information
We may collect limited technical data such as:
- Device model and operating system version
- App version
- Crash logs and diagnostic data
- Network connectivity status
This data is used solely for performance, reliability, and support purposes.
4. How We Use Information
We use collected information to:
- Provide mapping, asset visualization, and editing features
- Synchronize field data with backend GIS systems
- Improve app stability, performance, and usability
- Provide technical support and troubleshooting
5. Data Sharing & Disclosure
We do not sell or rent user data.
Information may be shared:
- With the customer organization that licenses the App
- With backend GIS platforms (e.g., ArcGIS, enterprise servers)
- With service providers strictly for hosting, security, or support
All data sharing is governed by contractual and security obligations.
7. Data Retention
Data is retained:
- As long as required to support enterprise operations
- According to the customer organization’s retention policies
- Until deleted by the customer or system administrator
8. User Controls & Permissions
Users can:
- Grant or revoke location permissions via device settings
- Log out of the App at any time
- Contact their organization’s administrator regarding data access or removal
9. Children’s Privacy
3-GIS Mobile Komodo is not intended for children under 13. We do not knowingly collect personal data from children.
10. Compliance With Laws
This App is designed to support compliance with applicable privacy and data protection requirements, including:
- Google Play User Data policies
- GDPR (where applicable, as a data processor)
- CCPA (as applicable to enterprise customers)
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be reflected by an updated “Effective Date.”
12. Contact Information
For privacy questions or concerns, contact:
3-GIS
Email: privacy@3-gis.com
Website: https://www.3-gis.com
If your organization provided the App to you, you may also contact your organization’s administrator for account-specific requests.
