Assigning a project manager to every project to ensure each phase of implementation is successful
Converting customer network data into a 3-GIS data model
Conducting utilization workshops and user acceptance testing to make sure the customer is satisfied with the product and data
To help you get the most out of your 3-GIS products, we provide a range of training options designed to fit your team’s needs. Whether you’re looking for self-paced online courses to build foundational knowledge or customized sessions tailored to your specific project goals, our training offerings are built to support your success at every stage.
Custom training options include classroom instruction that can be hosted on a video call, in an Instructor-led Training (ILT) session, at a 3-GIS facility, or on-site at your organization.
Customers utilizing our online ticketing system can create a ticket detailing any questions or issues they are facing and will receive a detailed response that can include photos, videos, and step-by-step instructions.
We have live support available from 7:00am - 7:00pm CT ready to assist with any problems or obstacles. Customers have a staff advocate who ensures each of their specific concerns are addressed in a timely manner.
Customers who desire a self-service solution have around the clock access to our extensive online knowledge base.