Frequently asked questions

We want to clear things up. Check out some of the questions we get asked most often about 3-GIS and our product and service offerings. Have a different question? Contact us and one of our team members will get back to you.


Does 3-GIS run regular security tests on customer's data stored in the cloud?

We have daily reporting from evident IO which analyses logs from our cloud-computing vendor and notifies us if we have any violations of their best practices. Current cloud-computing is provided by Amazon Web Services (AWS).

What practices does 3-GIS implement to define roles, responsibilities, and authorization?

From 3-GIS | Admin console, the application is configured to manage permissions with user groups, user roles, and edit protections. Some of the configurations an admin can make:

  • Reduce the complexity of access management as the number of users grow
  • Reduce user access to mitigate risk for data corruption
  • Assign permissions based on change in responsibility
  • Update permissions for multiple users
  • Create groups that relate to job functions
  • Manage group membership to assign permissions

What is the disaster recovery strategy?

3-GIS backs up hosted customer data daily. For on-premise customers, we suggest an internal backup plan to mitigate risks of data loss.

Who is considered the "owner of the data"?

3-GIS customers retain full ownership and control of the content they store on the cloud platform. Cloud platform providers will not view, use or move customer content unless authorized by 3-GIS.

Does 3-GIS handle data with other systems?

Yes. 3-GIS has been integrated with dozens of applications. Natively, 3-GIS | Web has the ability to ingest data from an Esri Rest endpoint, and additional resources can be brought into the 3-GIS workspace.

What types of outputs does 3-GIS offer?

3-GIS provides the data needed to quickly and more efficiently run the business through a variety of outputs, such as, but not limited to:

  • Construction prints
  • Bill of materials
  • Schematics
  • Data output (KMZ, CSV, shapefile, file geodatabase)
  • Various reports
  • Fiber availability
  • Dimension lines
  • Feature statistics

What types of data can be imported directly into 3-GIS | Web?

The following data types can be imported using the 3-GIS import feature:

  • File GDB
  • Shapefile
  • CSV
  • KML
  • KMZ

The following data types can be imported/loaded through standard Esri data conversion and loading tools via hosted server access:

  • File GDB
  • Shapefile
  • CSV
  • KML
  • KMZ
  • XML Workspace Doc
  • DWG
  • DGN

Can data be egressed from 3-GIS | Web?

Data can be exported from the application in KMZ, CSV, shapefile, or file geodatabase formats. We can also give customers access to a database file through secure FTP locations.

Is it possible to input a base map of imagery or road map for reference?

Any number of sources can be loaded into the system. The user has a drop down menu for selecting from these predefined sources which ones they want to load into each view. Additionally, if a URL is known the user has the ability to pull in that data on the fly.

Users have access to any public Esri base map using 3-GIS | Web. Any map service or image service that is available via Esri REST can be referenced.

Current popular out of the box base maps include the following:

  • Esri World Imagery
  • Esri Streets
  • Esri World Topographic

What is data democratization?

Data democratization is the process of making digital information accessible to the all user of information systems, without requiring the involvement of IT.